RETURN AND CANCELLATION
Thank you for shopping at Palm Tree. As our products include perishable food items, we must adhere to a strict return and refund policy. We want to ensure your complete satisfaction with our products, and we are committed to addressing any issues that may arise.
If, by any rare chance, you receive a product that is damaged or of poor quality, we are more than willing to assist you with a return or refund. Please notify us via mail (email@example.com) or WhatsApp (9288021802) within three days from the date of delivery to initiate the return process. Simply return the product in its original condition, with the box and/or packaging intact. Our dedicated team will inspect the returned product, and if it is found to be defective or damaged, we will process a refund, including any shipping fees incurred.
In the unlikely event that you receive an incorrect item, you can also reach out to us within three days from the delivery date. Return the item in its original condition with the original box and/or packaging, and we will gladly replace the item with the correct one. If the original item is no longer available, a refund will be processed instead.
Please rest assured that our products go through rigorous quality checks before being dispatched to ensure they meet our high standards. However, we understand that unforeseen issues may occur, and we are here to make things right for you. Your satisfaction is our priority, and we strive to provide the best possible shopping experience.
Order once placed can only be cancelled within 2 hours from placing the order, you can write to our customer support team at firstname.lastname@example.org or WhatsApp us at +91- 9288 021 802. In such cases, the order will be cancelled and the money will be refunded to you within 4-5 working days after the cancellation request. Once an order is dispatched, no cancellation will be entitled nor any modifications to orders will be made.
Please note: The mode of refund may vary depending on circumstances and the bank’s policy. If the mode of refund is by Credit/Debit Card, Net Banking, UPI or any 3rd party wallet please allow 5 - 7 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.